Privacy Policy
Last updated: 13 June 2026
DeliveryGuard ETA (the “App”) is operated by Dominion Lux Holdings Ltd (“we”, “us”, “our”). This policy explains what data the App accesses, why we access it, and how we handle it.
Who we are
DeliveryGuard ETA helps Shopify merchants monitor delivery risk on their orders. The App is provided by Dominion Lux Holdings Ltd.
Information we access
When a merchant installs the App, we access the following data through the Shopify Admin API, using only the permissions the merchant grants:
- Order information: order number, order and fulfilment dates, fulfilment status, and a customer reference (email) used only to group orders for a merchant.
- Fulfilment and tracking information: carrier name, tracking number, tracking URL, and shipment status.
We request only the read_orders and read_fulfillments permissions. We do not request write access, we do not access payment details, and we do not process payments.
How we use the data
We use this information solely to:
- Detect orders that are late, stuck, unscanned, or at risk of a dispute.
- Show merchants a delivery risk overview and order detail inside the Shopify Admin.
- Help merchants prepare customer updates and internal case notes.
We do not sell personal data, we do not use it for advertising, and we do not share it with third parties except the infrastructure providers described below.
Where the data is stored
Order and fulfilment data is stored in a managed PostgreSQL database (Supabase), and the App runs on Vercel. Data is transmitted over encrypted connections.
Data retention and deletion
We honour Shopify’s mandatory privacy webhooks:
- When a merchant uninstalls the App, the merchant’s data is scheduled for deletion.
- On a shop redaction request, we delete all stored orders, fulfilments, and related records for that shop.
- On a customer redaction request, we remove the customer reference from affected orders.
Merchants may also request deletion at any time by contacting us.
Your choices
A merchant can uninstall the App at any time from the Shopify Admin. This stops further data collection and triggers deletion of stored data.
Contact
Questions about this policy can be sent to support@operatordeskstudio.com.